For general Boots and Hearts information, visit their FAQ Page.
Intellitix Web Account
Why is it important to create your Intellitix Web account?
- Allows you to attach a payment method to your wristband. An attached payment method allows you to spend directly from your card
- Allows you to claim wristbands to spend from your attached payment method and/or Event Balance
- Allows you to view all of your event transactions and your event balance in one place
- Enables you to receive email notifications for all your event purchase transactions
- Allows you to freeze your wristband so someone else can’t use your funds if the wristband is lost or stolen
- Allows you to retrieve a new wristband from the box office if yours is lost or stolen
I created an Intellitix Web account and nothing is listed on the My Events page. What should I do?
Your My Events page may be blank because:
- The email address used to create your Intellitix Web account does not match a ticket order or transfer
- You are not the original purchaser and need to claim your wristband
If you are the person who purchased the ticket(s) you should first double-check that the email address used to create your Intellitix Web account is the same email address used to purchase your event ticket(s). You can confirm which email was used by going to the Profile page in Intellitix Web.
If the email address used to create your Intellitix Web account is not the same as the email address used to purchase the ticket(s) you have two options:
- You can create a new Intellitix Web account with the same email address you used to purchase your ticket(s)
- You can keep your existing Intellitix Web account and use the claim wristband feature to claim the wristband(s) you’d like to add to your Intellitix Web account. Visit this article for more information on how to claim a wristband.
If you are not the person who purchased the tickets you will need to navigate to the Claim Wristband page and claim your wristband. Visit this article for more information on how to claim a wristband.
If you are not the person who purchased the tickets and you are receiving an error message when you try to claim your wristband, it’s because:
- The information you’ve inputted is not correct. Double-check the wristband UID and Security ID on the back of the wristband
- The wristband you are trying to claim is already owned by another Intellitix Web account. In this case, please contact the person who purchased the tickets and have them transfer the wristband to your Intellitix Web account. Here is an article with step-by-step instructions on how to transfer a wristband.
Can I link more than one wristband to my Intellitix Web account?
Yes! When you create your Intellitix Web account you will be asked if you want to Enable Shared Spending. If you check this box, all of the tickets associated with your email address will be attached to your account, visible in your Spending Permissions table, and have access to your attached payment method and/or your Event Balance.
You can also use the Claim Wristband feature to link additional wristbands to your Intellitix Web Account. Visit this article for more information on how to claim a wristband. All wristbands that have been added to your account will have permission to spend from your attached payment method and/or Event Balance.
Can I remove a wristband from my Intellitix Web Account?
Yes! At any time from your Intellitix Web account, you can view the ticket/wristband(s) listed in your Spending Permissions table and transfer a ticket/wristband to a new owner. When a ticket/wristband has been transferred it will be removed from your Spending Permissions table and no longer have the ability to spend from your attached payment method and/or your Event Balance. Visit this article for more information on how to transfer a ticket/wristband.
What is the difference between attaching a payment method and my Event Balance?
Attaching a Payment Method (Recommended): When you attach your credit card as a payment method to your Intellitix Web account all the wristbands listed in your Spending Permission table will have access to that attached payment method and be able to spend directly from that card at the event.
Event Balance: You can use Cashless Customer Service stations at the event to add funds to your event balance via cash or Interac Debit cards.
Warning
If you would like to use an Interac Debit card or cash you will only be able to add funds to your account at the event and will need to request a manual refund at the end of the event if you have a remaining Event Balance.
Cashless Customer Service stations will be limited at the event and could be subject to lines.
How do I add funds to my Event Balance?
If you cannot attach a payment method to your account, you can use cash or debit at any Cashless Customer Service station located throughout the event grounds
I have to pickup my wristbands from the Box Office, what should I bring with me?
If you were the purchaser of the tickets, you should bring your ticket order confirmation and your ID.
If you were not the purchaser of the tickets, you should bring the ticket order confirmation, your ID, a photo of the original purchaser's ID, and written confirmation from the original owner indicating you are allowed to pick up the wristband.
At the Event
How do I make a purchase at the event?
Now that you’ve attached a payment method to your Intellitix Web account, you can make cashless purchases for food, drinks, and merchandise at the event. Once you’re at a vendor location:
- Tap your wristband on the RFID reader.
- Place your order with the staff.
- Tap your wristband a second time to confirm your transaction.
The amount will automatically be charged to your attached payment method or deducted from your Event Balance. It’s that easy!
Can I combine my Event Balance from two wristbands
No. Once there is a transaction on a wristband, that wristband is associated with an Event Balance and it cannot be added to another account, or combined with another wristband that also has a transaction on it.
If you’d like to add a wristband to your account that has not been used, you can use the Claim Wristband feature in your Intellitix Web account. Visit this article for more information on how to claim a wristband.
Can I split the cost of something with a friend?
No, you cannot split payment for an item. Only one wristband can be used to open the transaction, and that same wristband must be used to close and confirm the purchase. This is a security feature to ensure the purchaser is in control of their own spending.
How do I check my Event Balance?
If you created your Intellitix Web account, you can log in and check your balance at any time.
You can also view your Event Balance when you tap your wristband at an event Customer Service location or when making a purchase at a vendor.
My wristband is not working. I am unable to scan into areas of the event or make purchases. What should I do?
Visit one of the designated Customer Service stations at the event. Check the official Boots and Hearts App for locations.
If I have to get a replacement wristband, will my Event Balance transfer?
If you’ve created an account online, yes! Visit one of the designated Customer Service stations at the event and they will deactivate your lost, stolen, or damaged wristband and issue you a new one.
Please bring valid photo ID. Your Event Balance will be accessible via your new wristband by claiming it on your existing Intellitix Web account.
However, if you did NOT create an Intellitix Web account, visit Customer Service and show proof of your original event ticket purchase along with valid photo ID. If someone else bought the tickets on your behalf, you will need to bring the original purchaser with you to the kiosk and show proof of purchase along with valid photo ID. Replacement wristbands will be issued at the discretion of the Customer Service Representative.
To avoid this issue, we strongly recommend you create an Intellitix Web account prior to the event. Treat your wristband the same way you would treat cash! We are not responsible for any funds stolen/missing from your wristband if you lose it.
After the Event
What are the Box Office hours?
What is the refund policy for remaining funds in your Event Balance?
Warning
This is only relevant for guests who loaded funds using cash or an Interac Debit card at the event.
All funds left unused by the end of the festival will be refunded in accordance with the terms below:
- Credit Card: Leftover funds in your Event Balance purchased online or at the event using credit card or a non-Interac Debit card will be automatically refunded to your card (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
- Interac Debit Card & Cash: Leftover funds in your Event Balance purchased on-site at the event using a debit card or cash will require you to complete a Manual Refund in your Intellitix Web account (less a $5.00 refund processing fee). Upon verification, the refund will be processed within 10 business days following the closure of the refund period.
Still have questions or troubleshooting issues?
Please e-mail bootsandhearts@intellitix.com and provide the following information:
- Full registered name
- Wristband UID (16-digit code on the back of the wristband)
- What action you are trying to take (creating your account, attaching a payment method, transferring a wristband, claiming a wristband, etc.)
- Where the problem appears (e-mail, login screen, external payment site, etc.)
- What the exact error message is